Reporting To
Regional Sales Manager.
Position Summary
To ensure efficient and effective organization and coordination of day-to-day operations of the Branch
To support sales team operations.
Act as the company gatekeeper.
Responsibilities
Oversee front shop and offer customer care operations
Maintain an effective filing system
Advising and assisting customers
Data entry
Conducting financial transactions
Ensure compliance with all policies regarding inventory, debt management, and general conduct
Providing administration support to Sales Reps, Managers, and Senior Management
Management of stocks by ensuring Stocktake as advised by management.
Greeting and serving customers as they enter the shop
Follows up with customers to make sure that they are satisfied with a certain product.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Handling complaints or forwarding serious issues to the manager on duty
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support
Filling the supply of stock on the shelves
Go the extra mile to engage customers
Inform customer of deals and promotions.
Handle and reconcile office petty cash i.e. Manage petty cash float and adhere to set expenditure guidelines
Supervise and control dispatch of stocks to customers.
Perform Daily, weekly and monthly stock takes and report any discrepancies
Perform any such tasks that may be allocated by the RSM or operations Manager
Ensure that the combined CRM is always up to date and the contacts, emails, and persons are current and relevant.
Ensure the company hits its target on cash sales by ensuring the conversion of the many inquiries, especially from social media and calls.
Ensuring the safety of the shop by being the custodian of access locks.
Supervising the office assistant to ensure cleanness and neatness of the shop and the store.
Ensure all reports are sent on time as advised by management.
Ensure that daily banking is done and on time and share the banking slip with the Nairobi office on a daily basis.
Competencies
Organizational skills
Communication skills
Customer service skills
High level of integrity
Business acumen
Enthusiasm and self-motivation
Problem solving skills
Reports
CRM Database
Daily Sales Reports
Daily Bankings/Collections Report
Stock Take Reports
Stock out Reports
Customer inquiries
Interested and qualified candidates should forward their CV to: careers@motionindustrials.com using the position as subject of email.
Apply via :
careers@motionindustrials.com
