Detailed Description
Reporting to the Technical Tribe Lead – Service Management Department the position holder will provide technical leadership for the development and integration of Service Management Products & Services offered to internal and external customers with the goal of delivering high quality solutions within approved schedules.
Key Responsibilities
To provide technical leadership in the development, configuration and integration of all Service Management solutions/systems in line with the Service Management strategy;
To actively participate in defining strategy, roadmaps and architecture design for Service Management products;
To drive the delivery of new ways of working in Service Management with the goal of ensuring at least 50% of Service Management projects are delivered through agile methodology;
To ensure timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed;
To enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement;
To ensure all delivered products are accurately documented and following the DevOps cycle;
To lead, mentor and help develop Service Management Engineers to deliver high quality solutions and demonstrate Industry best development practices;
To ensure successful end to end configuration and integration is done in line with the change management process;
To actively contribute to the management of the projects by ensuring timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable;
To manage engagement with respective products owners and Business stakeholders;
To perform regular team and one-on-one engagements;
To actively participate and contribute to CAPEX & OPEX budgeting;
To operate within approved CAPEX & OPEX expenditure for the domain to meet sectional objectives.
Qualifications
BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT or Software Engineering.
Experience in running digital transformation programs successfully;
Extensive experience working with agile methodologies, such as Scrum, Kanban, XP, BDD and TDD;
5 years’ experience, 2 years of which leading a team of Engineers in a busy telecommunication/ IT environment or Software Engineering;
Proficiency in networking protocols – TCP/IP, DNS and load balancing;
Working knowledge in Unix systems and Databases – Oracle, MySQL;
Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec;
Strong experience in programming/scripting language(s) – Python, or equivalent.
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