Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
Providing General ICT Support to the Regional Office and Kenya Country Office.
Direct all support queries via the ticketing system and monitor the performance of the support provided
Ensure network uptime through monitoring of the Cisco Meraki Dashboard for all offices on a daily basis.
Lead in the development and implementation of in-house web based NRC digital systems
Providing the region with relevant technological solutions that assists the office in working more efficiently at the same time saving on costs and time.
Effectively maintain partnerships with both internal and external stakeholders.
Represent the technological agenda in meetings, networking events and conferences
Carry out any other tasks as shall be assigned by the supervisor
Behavioral competencies
These are personal qualities that influence how successful people are in their job. Of the 12 behavioral competencies, the following are essential for this position:
Planning and delivering results
Working with people
Empowering and building trust
Professional competencies
Generic professional competencies:
Minimum of undergraduate degree from the ICT field.
Documented results related to the position’s responsibilities
Knowledge about own skills/profile
Good working knowledge in Microsoft Power Platform especially in PowerApps, Power Automate, Sharepoint.
Fluency in English
Context related skills, knowledge and experience
Knowledge of the context in the East Africa & Yemen Region
Minimum of 4 years of Experience in the ICT field
Very Good working knowledge of PHP is a must.
Knowledge on Laravel framework is desirable.
Knowledge of other scripting languages such as GO will be an added advantage.
Knowledge on Cisco Merak will be an added advantage
Proven record on development of web based systems in PHP
Competent in Relational Database Management Systems (RDBMS)
Experience in building and supporting mobile apps will be an added advantage
Certification in ITIL V3 and above will be an added advantage
Apply via :
ekum.fa.em2.oraclecloud.com
