Job Ref. No. JHIL031
Role Purpose
The role holder will be responsible for visiting patients at the various service providers, providing professional guidance on policy matters, ensuring comfort and assistance of patient by the service provider, and communicating with providers, clients and brokers on a timely basis for any rejections or relevant concerns
Main Responsibilities
End to end proactive management of Intermediaries/clients relationships within assigned portfolio of schemes.
Ensure top notch customer experience is always provided to intermediaries/clients while working closely with other departments.
Contribute to the growth of the portfolio (topline) to the set annual targets through retention, acquisition of new business and renewals.
Responsible for obtaining and providing correct market intelligence on renewal/Tender business to ensure it is correctly/competitively priced.
Proactively manage and reduce all costs including cost controls for adverse performing schemes.
Support on excess, undertakings, and premium collection.
Adhere to all the processes, procedures and controls set parameters. Full compliance of Jubilee Insurance non solicitation policy and maintain high integrity level.
Train and increase uptake of all automation initiatives by clients/intermediaries and having gained comprehensive understanding of the same.
Demonstrate teamwork/spirit and continued personal development.
Any other duties that may be assigned by the management.
Key Competencies
Passionate, goal driven and results oriented
Strong organizational and analytical skills
Creative, and Continuous Innovation with pragmatic problem-solving skills
Ownership, commitment, and team spirit
Customer Focus and market awareness
Ability to give attention to detail & multi-task
Ability to work under pressure and with minimal supervision
Ability to prioritize & deliver within set timelines
Personal and professional ethics
Functional Skills
Health Benefits Plan Management
Customer excellence
Strong IT Skills and database administration
Presentation and public speaking skills
CRM
Qualifications
University Graduate in business related degree com/Finance/Business Administration/Insurance Option/Marketing, or economics)
Proficient in the use of Microsoft office suite & packages (word, excel, PowerPoint and vision)
Professional insurance qualifications – CII/COP (Gen and Medical Papers) an added advantage
COP (Medical & Gen Paper)
Knowledge of Actisure system – added advantage
Relevant Experience
2-3 years’ experience in the insurance industry preferably in client servicing.
Experience in handling SME/Corporate clients/portfoliois a must.
Sales experience with a high closing ratio and excellent report writing communication and interpersonal skills.
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 24 th May 2022
Apply via :
Recruitment@jubileekenya.com
