PURPOSE:
He/she will provide direct support to users by ensuring that all users’ access required IT services and maintain high service standards to improve productivity within the company.
Responsible for being liaison between technical and non-technical people within the firm.
PRIMARY RESPONSIBILITIES:
Receiving and responding to internal customer support requests via the ICT Service desk, ICT Hotline, emails and walk-in support.;
Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines;
Trouble shooting and resolution of technical problems with operating systems;
Installation and upgrades of Anti-virus, anti-malware and anti-spam as well as support;
Preventive maintenance on hardware equipment and record keeping.
Update and keep record of Incidents log and escalate to the relevant ICT staff and;
Coordinates repairs of hardware with external service providers;
Develop training materials to be used for training and orientation of staff on use of hardware, operating system and company telephones.
PERSON SPECIFICATIONS
Academic Qualifications
Bachelor’s degree in an ICT related field
Professional Qualifications
Certifications in any of the following: CCNA, ITIL, CompTIA
Experience
Up to two (2) years’ relevant experience.
Skills and Attributes
Excellent communication and presentation skills
Problem solving skills
Excellent interpersonal skills
Computer literate in MS Office and other office applications
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