In this role,
you have the opportunity to make life better and you have the opportunity to support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value, Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets .
You are responsible for
Providing technical support, troubleshooting & escalation support to Customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines.
Installing Philips Healthcare equipment according to standards with respect to quality and installation time.
Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards.
Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.
Executing service events (maintenance & Installation) in compliance with applicable version of Business Unit, Business Line service manuals and relevant Philips
You are a part of
An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.
To succeed in this role, you’ll need a customer-first attitude and the following
University degree in Electrical and Electronics Engineering, Biomedical Engineering, or relevant disciplines.
Strong knowledge in diagnosing and repairing electronic equipment, trouble shooting and responding to customers’ concerns.
Customer centric approach and developed communication skills
Must be able to work both individually and in an established team setting.
Fluent in English, verbal and written in addition to local language
Excellent command of Microsoft.
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