JOB SUMMARY
We are looking for a Customer Support Executive/ Credit Controller to join our collection team. He/she will build and preserve trusting relationships with our clients.
DUTIES AND RESPONSIBILITIES
Collection of cheques as per your allocated list.
Timely Dispatch of invoices and statements at the beginning of the month.
Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client visited.
Sorting out client’s invoices, statements, and credit notes and putting them in envelopes for posting and delivery.
Prepare daily collection plan and hand over daily collection report the following morning.
Following up on client payment date through telephone calls or visitation.
Reconciliation of client accounts in cases of dispute.
Follow-up on clients who are unable to pay and take relevant action plus a collection of outstanding dues.
Ensure aging balances do not move categories towards 180days.
Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.
Proactively act and follow up on assigned customer requests/complaints to closure and keep customers updated on the status.
Plan course of action to recover outstanding payments.
Negotiate payoff deadlines or payment plans.
Investigate and resolve discrepancies.
Create trusting relationships with clients when possible to avoid future issues.
MINIMUM REQUIREMENTS AND COMPETENCIES
Bachelor’s degree in accounting, business management, or a similar field.
3+ years experience in direct customer contact, service, collections, or sales environment.
Previous Credit Collection experience.
Knowledge of payment plans and accounting procedures.
Knowledge of office and accounting software.
Knowledge in accounts Reconciliation.
Ability to work independently and maintain accuracy.
Interested candidates should send their comprehensive CV and cover letter to careers@securex.co.ke indicating on the email subject the position they are applying for by 25th May 2022. Kindly note only shortlisted candidates will be contacted.
Apply via :
careers@securex.co.ke
