Purpose of the Job
Manage Key Client Accounts and ensure customer delight by utilizing Minet’s expertise and resources.
Duties and Responsibilities
The duties and responsibilities are:
Business Retention
Relationship management with Influencers
Understand the client’s priorities
Draw up and ensure implementation of the client promise plan
Ensure Stewardship meetings are held twice a year
Seek Annual feedback from clients on service
Carrier Management
Seek Appropriate wordings
Develop Service Level Agreements
Operational
Invoicing and collection of underwriter endorsements
Issue policy documents to clients
Audit policy documents to ensure they reflect the client’s expectations
Grow accounts organically
Claims Management
Ensure Strategic Partnerships with Minet Global Partners
Support Sales team
Key Result Areas
The accountability areas are as follows;
Quality Service & relationship management
Business Retention
Knowledge and Skills Required:
The job holder must possess:
Bachelor’s degree in relevant field of study
A diploma in Insurance and additional qualification in ACII will be an added advantage
5 years’ experience in relevant or similar field
Organizational and planning skills
Interpersonal and communication skills
Analytical skills
Flexibility and adaptability
Computer literacy and familiarity with standard office computer applications.
Well-developed verbal, written and communication skills
Good record-keeping skills
Attention to detail
Apply via :
www.linkedin.com
