About The Job
As a Project Manager, you will be responsible for managing the overall performance and governance of the Statements of Work. You will lead teams to provide the client with efficient and effective project services and support.
Key Responsibilities
Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development)
Manage the day-to-day operations in accordance with the requirements and SLAs set out in this SOW. Prompt identification and resolution of service delivery issues including implementation of preventative measures.
Conduct full project strategy implementation from inception, through resource and capacity planning and allocation to conclusion.
Provide exceptional people management, mentorship, and career development to members of your team, including managers and agents, to achieve low attrition levels and high employee engagement.
Manage new project launches in collaboration with the Sales, Customer Success, Global Service Delivery and SamaDC management teams.
Effectively communicate job expectations; plan, monitor, appraise, and review direct report performance.
Ensure that all monthly revenue targets are attained and surpassed with timely and high quality project execution.
Drive operations teams to deliver continuous improvement and productivity/quality gains
Flag and escalate business risks in a timely manner to all stakeholders both internal and external
Minimum Qualifications
4+ years of Project Management experience in operations, preferably in the technology industry
2+ years of People Management experience, including managing leaders, and a strong desire to develop team members
Bachelor’s degree, or equivalent
Preferred Qualifications
Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment that deal with rapid change and ambiguity
Strategic thinker with strong analytical and problem-solving skills
Empathy for the client community and passion to create an exceptional experience and provide outstanding support
Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
Adaptable and energized by a fast-paced environment
go to method of application »
Use the link(s) below to apply on company website.
Apply via :
