Responsibilities
Define and implement the ESS Strategy; Identify key industry and market trends and market trends Identify long term priorities and ensure resourcing is adequate to achieve objectives
Ensure strategy is aligned with the overall G4S Kenya strategy; analyze and identify key business challenges and identify interventions where appropriate
Ensure targeted financial performance and achieving the set revenue growth through; gross margin improvement; overhead cost control; cash flow management
Identification of new customers and business opportunities and large bid participation.
Design Security Solutions (integrated with other service lines); maintain and develop integrated solutions and services
Provision of a customized customer specific solution based on risk assessment
Ensure customer retention targets are met and all required formal customer meeting are scheduled, attended and minutes of meetings are documented
Maintenance of positive customer relationships and Improve the current customer satisfaction ratings year on year
Monitor and review customer satisfaction levels across the division, focusing on the critical areas for each product line
Build a culture of customer awareness and service across the business, to ensure individuals are equipped to make the right decisions.
Actively build networks and influence relevant decision makers ensuring that the company has an appropriate profile in the market.
Develop and maintain internal and external relationships in order to foster close working relationships with the various service line divisions and with all strategic customers
Achieve targeted Quality Audit rating an ensure that a correction plan in place and implemented
Conduct and oversee quality controls and inspections (including sub-contractors where applicable) and ensure targeted/ contracted operational performance
Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
Implement of best practice obtained from other businesses within the Group or external (includes policy alignment)
Manage the effective performance of ESS operations in the National Communications Centre (NCC), CIT, ATM and Cash Processing.
Develop & Oversee the implementation of the operational Quality Assurance Plan and Operations manual for the Division;
Enforce the strict sign-off procedure for operational integrity is executing between Sales and operations, at the beginning and end of Projects
Ideal candidate:
Knowledge and Qualifications
Degree in Business Management or Operations Management
Post graduate degrees are advantageous
East Africa market (preference given to Kenya market experience)
Experience
Minimum of 12 years’ experience in Operations Management in a Technology environment
Minimum of 6 years’ experience at Senior Management level
Security Industry experience is advantageous
Technical Skills
Financial Acumen
Conflict Management
Negotiation
Bidding and Tendering
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
ERP system(s)
Google suite of products
Behavioural Skills – Leadership
Shaping the market environment
Setting strategic direction
Creating change and innovation
Engaging and inspiring people
Driving superior performance
Simplifying the complex
Apply via :
www.linkedin.com
