Purpose
With the Shared Service Unit being a customer-centric department, we would like to seek the services of a consultant to support the team in building their expertise in customer service. The consultant is expected to use suitable methodology (group discussions, interviews, literature, and desk reviews) to be able to perform the assignment in a participatory method. The assignment will be conducted in Nairobi, Kenya.
Deliverables/Output
A clear customer experience roadmap for the SSU.
A team built on providing exemplary support in their functional areas while incorporating customer service.
What we are looking for:
Essential
Proven experience in facilitation of customer service trainings
Understanding of the context of Shared Service model
Strong business acumen
Strong facilitation and analytical skills
Desirable
Previous experience working with other INGOs adopting the Shared Service model
Interested individuals and/or consultancy firms to send their application including a technical and financial proposal to ECSA.Procurement@care.org by 18thMay 2022.
Apply via :
ECSA.Procurement@care.org