Senior Manager, Insights & Experience Strategy (IXS)

You in the Role

Embed a service design perspective in design for behavior and systems change on cross-functional teams in GPH
Deliver human-centered design research, strategy, and innovation practices to address a business need in the Healthcare ecosystem in low- and middle-income countries, collaborating with patients, caregivers, providers, and external partners
Lead teams in synthesis of research, developing engaging insights, compelling narratives, and strategic frameworks to influence the development of equitable care experiences
Enable the effective transition of these insights and strategies into implementation with local ownership through participatory methods at the global and local levels
Increase the value of design by continuously advancing our methods, helping to shape design for health equity and bring leading design practices as a differentiator to critical funding and implementing partners on the global stage

Requirements

Qualifications

At least a bachelor’s degree in design or related field
8+ years of Service and/or Business Design leadership-related experience in shaping Social Entrepreneurship, Social Innovation or Public Health Programming
Experience in building both digital and human-delivered services with community engagement and health promotion activities is a plus
Very skilled in facilitation and participatory design practices that enable others to own the design process – designing ‘with’ and not ‘for’, and enabling others to implement solutions moving forward
Confident qualitative research background with exposure to quantitative methodologies, developing and translating insights into desirable care futures, informing implementable tactics in regulated public health environments
Strong visual storytelling, and clear, concise writing and speaking skills are required
English fluency is required

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