What You Will Learn And Contribute To
Act as the single point of contact for the delivering QoS Assurance Scope to coordinate, lead and drive Network Improvement.
Lead and manage all operational Goverance and meetings with customer at Central level.
Coordinate and organize regular Governance with GDC, NPO and Opco team.
Establish Escalation management according the contractual terms.
Understand QoS Assurance, SLA/KPIs and drive improvement plan with opcos with monthly, quarterely, yearly targets ,
Ensure operational readiness on qoS across all stakeholders in new NE deployment project and new technology introduction.
Pro-actively support network performance, change management business opportunity identification as well as in the end-to-end lessons learned process for QoS Assurance scope.
Foster relationships, build customer trust, manage difficult situation and negotiate conflicts with a technical focus.
Create an environment in which customers will be encouraged to take further steps to increase the business with Nokia.
Control and own monthly QoS Assurance audit and corrections.
Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
Coordinate with Central operations Manager and central team in terms of delivery of network performance, change management,
Regularly monitor and add actions in the Improvement plan based on regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs and customer Escalations.
Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
Lead the central team in terms of motivation & enhancements for network performance, change management, new business opportunity identification and end-to-end lessons learned.
Your Skills And Experience
Minimum BTech in Electronics and Communications or equivalent
Minimum 13 years of experience in managing Mobile network with minimum 5 years’ experience as SME managing large network base.
Minimum 5 years’ experience in handling multivendor Network.
Have a clear understanding of QoS parameters with multi domain specialty.
It would be nice if you also had:
Expertise and good experience in optimization role.
Experience in GDC/NOC operations.
Experience with different managed Service Providers.
PMP
Apply via :
aluperf.referrals.selectminds.com
