The role is responsible for bank card production processing including inventory acquisition and management, card data processing and vendor engagement for card production and card delivery as per service level agreements and scheme standards.
PRIMARY RESPONSIBILITIES:
Card Inventory Management including BASE Cards Acquisition through Vendor Engagements and Custodian of all Card Inventories held at the Vendor and branches
Ensure all daily operational activities are conducted in line with laid down bank procedures and policies.
Engage the appointed card production vendors to supply appropriate Base Card Stock as per the business usage projections and coordinate the clearance and delivery processing to the personalization vendor premises
Receive and confirm all Base Card stock as per the LPO and Delivery documentations and launch the stock with the card personalization vendor – ensure safe custody of cards held at the vendor through regular site inspections
Document Base Card stock received and track all stock movements as maintained by personalization vendor through periodic reconciliations of stock held at the vendor against bank maintained records
Reconcile card stock held at the personalization vendor vault against bank-maintained records on monthly basis and follow-up any discrepancies with the vendor for documented explanations.
Generate Card Renewal File for both Debit and Credit cards on respective product due dates based on the business rules and generate the associated embossing file for card production.
Securely generate and send the Card Embossing File to the personalization vendor.
Generate the PIN mailers for the associated Card Embossing File and securely print the same for delivery together with the associated embossed cards.
Track all cards and PIN mailer processing for production and delivery to the service branches and outlets within the agreed TATs.
Daily management of card delivery process via outsourced courier and generating business report on delivery.
Management of Monthly Card Expenses Provisions and Payments of all Vendor Invoices.
Distribution of the instant issuance prepaid and debit cards stock received from the bureau to the respective branches for onward issuance to clients.
Branch User support in relation to card issuance for card products.
Timely escalation of challenges, risks identified to the assistant manager card production.
And any other duty as may be allocated by assistant manager card production. And senior Manager card operations.
Uphold the bank Imara 2.0 strategy and be a change maker as per the Pamoja narrative.
PERSON SPECIFICATIONS
Academic Qualifications
Bachelor’s degree in a Business-related field from a recognized institution
Experience
1 Years’ experience in Card Operations
Generic Competencies
Good business communication (written and verbal) skills.
Must have a good time management skill.
Should have a good interpersonal skill and be able to interact with all levels of personnel within and outside the Bank.
Proficiency in the use of computers – Ms Office, relevant banking software.
Good Problem Solving and analytical skills.
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