The Position:
Reporting to the Director, Digital Financial Services, the role is responsible for managing the development of digital products; review of strategic business challenges and provide support to Heads of Departments on building digital solutions, compile and schedule requests for mobile digital products and services; maintain product store and the roadmap. This role leads products development focused on driving adherence and consistency in the process which includes analysis, documentation, activities for enhancements, maintenance and creating a customer focused, self-service and digitally enabled user experience.
Key Responsibilities:
Develop the bank’s digital product strategy vision and roadmaps while developing short, medium and long-term features to achieve the bank’s overall strategy.
Champion and gain buy-in for the digital strategy, product vision and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
Development of superior user experience and processes on the bank’s digital channels.
Execute product implementation between Business, Operations, Technology & all third parties.
Support product launches to ensure go-to market plans are effective and will deliver the planned performance indicators – financial and customer targets.
Develop work plans for new and improved capabilities, together with internal and external partners and maintain service levels agreements with relevant functions and third parties.
Share input for budget forecast as well as develop and manage Capex & Opex budgets
Motivate, coach, mentor and develop a high performing product development team.
Effectively manage the product development team and assigned resources through effective performance monitoring.
The Person:
For the above position, the successful applicant should have the following:
Bachelor’s degree in Computer Science, Technology, or related field from a recognized university
Certification Digital Product Development/ Project Management/ AGILE Methodologies and Practices.
At least 10 years managerial experience in leading digital product development and managing teams, with at least seven years relevant work experience with specific experience in: digital Product development, delivery of mobile financial products and services in a high growth environment, building relationships, networks & Managing teams, project management/relationship management, mobile Money or payments or lending platform support and credit analysis & lending.
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