Responsibilities
Conduct due diligence, process all fraud tickets from Freshdesk with complete data accuracy.
Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
Send daily report on daily ticket resolution and audits.
Qualifications
Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders
A positive, learning-oriented attitude and capacity for self-empowerment
Two years’ work experience in a professional role
Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods
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Use the link(s) below to apply on company website. M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
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