At Fairmont The Norfolk, exceptional service and flavors are the hallmarks of every dining experience. As Assistant Outlet Manager, your leadership and passion for guest service will drive outstanding operating results – and ensure the venue is both a preferred dining destination and workplace.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Recruit, train, manage, mentor, lead and develop your supervisors and colleagues
Effective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism
Working closely with Food and Beverage Trainer/Recruiter to ensure all Standards manuals are present and up-to-date, job task checklist are completed, and all the Standard Operating procedures are taught and followed
Supervise and support employees while ensuring service standards are maintained
Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
Exhibits an entrepreneurial attitude towards the restaurant’s operation
Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risks
Responsible for scheduling and daily payroll reporting
Ensure constant focus on the venue’s goal
Assist to ensure the venue is managing within set budget guidelines
Ensure cleanliness and safety of the venue
Act as a liaison between venue staff and other departments
Ensure department holds regular communication meetings
Perform line duties as required
Working in a very fast pace environment
Actively participate in ongoing learning opportunities and enhancing your skills, abilities and professionalism for personal growth.
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Follow all safety and sanitation policies
Other duties as assigned
Your experience and skills include:
Minimum 3 years’ experience as a Leader in a fast paced high end restaurant required
Excellent beverage and wine knowledge is required
Previous point of sale system experience required
Experience with Unionized environment an asset
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Apply via :
careers.accor.com
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