Responsible for all the settlements and reconciliation completed daily, weekly, and monthly. Review the transaction details from all issuing & acquiring networks on daily basis and reconcile every transaction that has been settled.
Key Accountabilities (Duties and Responsibilities)
Customer experience 10%
Achieve Customer Satisfaction Index above 70%
Expand the agent and merchant networks, and drive the usage of card and atm channels
The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer onboarding experience
Internal business processes; transaction settlement and reconciliation 70%
Process card transactions daily. This includes, reviewing and resolving transaction exceptions variances and unclaimed transactions
Automation and Innovation
Review submitted disputes prior to escalation as chargeback
Manage multiple Card Network related settlements and transaction details on a daily manner
Enforce strong risk and operational controls at all times and secure satisfactory audit results and adhere strictly with Card Data Security rules
Ensure all Operations activities are carried out in compliance with authorized processes and procedures and all processes to be documented as per rules from the issuing/acquiring network operator.
Work in close collaboration with peers from Risk Unit, Issuing unit and merchant business support to support the accounting functionality related to reconciliation and settlement
Support automation/ Innovation, process review improvement developments & Card/ATM Products testing
Prepare and submit weekly report/exhibits of the account GL to the card Operation manager on a daily basis.
Card support query management and resolution to uphold excellent customer service
To carry out any other duties or special projects which may be assigned to you from time to time by supervisor Financials
Revenue collection Cost Management 10%
Ensure all Revenues are picked from Operational transactions where possible Waivers done at appropriate level (Director of Unit) and Realize Quantifiable Revenue from above initiative
Identify and escalate any areas of operations that can reduce costs. Operate within the departmental cost limits
Learning & Growth 10%
Participate in the review and development of new initiatives designed to improve on the existing platform
40hrs Learning and skill development; Internal & External sessions for self annually
Ideal Job Specifications
Academic: Bachelor’s degree or equivalent
Professional: Accounting qualification will be an added advantage
Desired work experience: 18 months to 3 years’ experience year’s banking experience or equivalent
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