As a Project Tracking Specialist, you will be principally responsible for ensuring that the department’s project tracking tools (primarily ClickUp) are set up so that the project’s/program’s deliverable(s) will meet the needs of the Delivery Leadership team. You will need to develop a sound knowledge of ClickUp whilst possessing the tenacity to research topics, coupled with strong analytical skills to optimize the usage and value from ClickUp. You will use your expertise to improve the efficiency and performance of the tool by creating solutions and identifying gaps. You will serve as the internal tooling expert for the entire Delivery department for ClickUp, whilst also acting as the main point of contact for all issues relating to ClickUp. If you love implementation and are able to handle multiple projects, while simplifying complexities and managing relationships, this is the role for you.
This role reports to the Director of Delivery Services
Responsibilities:
Define procedures, standards, and best practices for the use of a project tracking tool
Support those defined processes and policies and communicate the contexts in which the rules, processes, and policies are applied
Create processes to measure objectives, performance levels, and the progression of tasks
Understand requisite knowledge that underlies effective decision-making and is able to describe where anomalies may occur based on the gathered requirements.
Training internal users and creating documentation for the project tracking tool
Create dashboards, reports, permission sets, automation, and custom workflows
Help ensure data is accurate, up to date, and tracking
Act as the “go-to” person within a department or function for questions and problems on the project tracking tool. Not only answer how things are done, but why
Provide input for the design and construction of test cases within the project tracking tool and scenarios whilst validating executed test results
Test the product(s) and service(s) towards the end of the project/program UAT, using and evaluating it for accuracy, usability and providing feedback to the wider team
Understand the larger technical landscape of the business and see where integrations may be applicable then help maintain them.
Identify opportunities for implementing more efficient processes and systems across our teams and collaborating with key people in different functions to realize their implementation.
Coordinate information flow and knowledge management within the team, thus supporting the creation of a vision of our communication culture and implementing it. Draft key internal and external communications based on high-level input (team updates, company all-hands, etc)
Overall setup and responsibility for setting up the project tracking process within ClickUp
Requirements
5+ years of professional experience working with complex requirements, coordinating complex cross-functional projects, ideally within a leading startup or scaleup.
Proven background in breaking down complex problems and presenting data-informed solutions.
Strong organizational & planning skills
Extensive knowledge of implementing workflows, process builders, custom features, and creating reports/dashboards within a specific tool.
Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool)
Highly driven self-starter and ability to deal with ambiguity
Excellent written and verbal communication. You speak clearly and effectively and understand how to articulate your ideas in a visual way.
Strong prioritization skills – structured, clear thinker and can break your ideas down into digestible blocks.
Quick learner and when necessary can self educate on complex topics
Extreme ownership and highly reliable in delivery and communication.
Any knowledge of custom scripts, debugging and front end coding would be an advantage
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