REFERENCE: EPK-NANDI -06/04/2022/004
The candidate will be based at our Nandi Office. His or her main role will be to provide support in coordination and implementation of EPK’s Operation-level Grievance Mechanism (OGM) which focuses to deal with a range of potential employee, out grower and community feedback which could include requests, issues and grievances arising in areas under direct control of EPK.
Main tasks include:
Coordinate OGM implementation
Ensure access of OGM by community members and employees
Assist with the first level Investigation
Refer complaints/grievances to functional areas associated with the complaint
Prepare and maintain documentation of all grievances (grievance books and register)
Maintain a grievance database which tracks grievances from first being reported to closure
To update the complainants on the investigation status, discuss EPK’s requests and communicate the
resolution outcomes to build a consultative process of resolving grievances.
Conduct meetings to establish a relationship with local stakeholder representatives of EPK to maintain support for OGM.
Maintain a dialogue to gauge effectiveness of the Grievance Mechanism.
Provide reports, including any recommendations from stakeholders to the Grievance Committee
against set KPIs and based on grievance data analysis
Undertake sensitisation and awareness programs for EPK staff and contractor employees, small holder farmers and out growers
Provide training to EPK employees assigned with the responsibility of investigating grievances.
Qualifications
Degree / Diploma in Social Sciences, Human Rights, Public Relations/Communications or Conflict Resolution.
Experience
3 Years in Stakeholder Engagement or Community Relations work
Prior experience in tea/coffee/sugarcane industry of Kenya is an advantage
Excellent verbal and written communication skills, with fluency in the local languages (Swahili) and English is preferred
Good knowledge of Microsoft Word and data analysis using Excel programmes
Ability to work effectively with people extending outside his/her department, including working with senior company officials and local administrations.
Empathetic towards sensitive personal and community issues
Adept at problem-solving, and building consensus from divergent views
If you meet the above requirements, please send your cover letter and CV to Recruitment@easternproduce.co.ke quoting the position in the email subject by 20th April 2022. Only shortlisted candidates will be contacted.
Apply via :
Recruitment@easternproduce.co.ke
