Your Role
Sales Operations:
Bridge Front Office (bFO) entity lead for East Africa.
Manage, publish, and build/improve the process to support the weekly sales forecast and participate in forecast calls.
Conduct on-boarding and train new sales talent on bFO.
Empower sales teams and supporting functions with digital tools e.g. dashboards and reports, list views, bFO Mobile among others to ensure teams have optimal access to accurate customer and opportunity information on demand.
Responsible for sales performance determination and reporting and quarterly incentive program (SIP).
Assess gaps and drive improvements of sales processes, policies, and train sales communities on best practices to ensure the effectiveness and efficiency of the sales force.
Support in preparation of Business Review presentations.
Support organization strategy with data insights and drive adoption of digital/data mindset in the sales organization.
Collaborate with country, cluster and regional stakeholders from different lines of business on cross-functional initiatives/projects.
Monitor publish and drive compliance of bFO Index data quality KPIs.
Animate country solution opportunity committees (SOC) and support sales teams in preparation for cluster SOCs.
Master Data Management:
Managing, including leading projects related to ERP optimizations including BI tools.
Creating BI dashboards and reports for internal use as per requirements from the business units.
Preparing reports for internal clients, creating documentation adjusting information.
Active interaction with representatives of business units of the company, providing information on the requests of managers, business function leaders, commercial representatives.
BFO Delegated Admin Role:
Provide 2nd level of support to End Users and Champions & other Technical support.
Attend to the Global DA monthly calls (Mandatory).
Ensure attendance to global communication: NoE Monthly Conference calls, Training webinars, etc.
Follow posts on the Yammer groups for bFO DAs, Report Writers, and additional groups (e.g. Sales Lightning, bFS DA or business-related Yammer groups).
Follow regularly (and as his own initiative) any updates on the training materials provided in the DA box folder.
Ensure NoE processes are respected and used (IDEAS, End User Support, etc.).
Meet End User Support SLA and SSA.
Ensure End Users Support tickets are always up to date.
Work with the Global solution team, premier support, and data team.
Support on technical questions by email or Yammer and routing to the next level if necessary.
First level of analysis on integrations/connectors incidents.
Assist the champions in system and business administrator needs (e.g. Lightning projects).
Manage the roles i.e. update, deactivate, add roles as required.
Follow and respect Global Rules related to authorization, profiles assignments, security, etc.
Reassigning the owners of the objects on organization changes or leaves.
Mass changes on objects following and respecting Global rules, especially on DUT, Merge & Process.
Creating and maintaining local common reports and dashboards.
Transform business users reporting needs into reports and dashboards.
Administrative support on specific projects (e.g. Lightning transformation).
Qualifications
Requirements:
Access software knowledge (pivot file).
CRM experience is a plus.
Technology friendly (Network, Windows …).
Schneider Electric Legacy system knowledge is a plus.
Schneider Electric Business (customer, salesforce) knowledge is a plus.
Organizational Skills, analytical and synthesis mind.
Well organized and attentive to detail.
Good written English communication skills (international context).
Team spirit i.e. Ability to work in teams.
Execution minded while working with incidents and requests.
Solution-oriented and Creative transforming user need into available bFO data.
Rigorous user management.
Customer service orientation.
Interested in learning and trying out new technical functionalities and apps.
Feel comfortable asking for additional help if needed.
Feeling comfortable communicating on social media with other admins, champions and users.
Closing date: 15 April 2022
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