Job Description
The Risk Management (RM) Director serves as the “face of Risk” for the office, countries, Sub-Region or Region they cover.
Externally, The RM Director’s obligation is to ensure Visa’s interactions with clients, merchants, regulators and other third parties on risk-related matters are well informed, effective, and collectively moving the Visa ecosystem towards a stronger state. (Communication and accountability)
Internally, the RM Director’s obligation is to leverage our market knowledge and presence to ensure Visa’s risk-related policies, programs and frameworks are aligned with current and future business demands. (Business influence)
The RM’s work begins with delivering on the traditional role of engaging clients, merchants and other stakeholders to mitigate fraud and data compromise events, promote stronger authentication and data security, and help enforce Visa’s external risk programs and policies. (Client Facing)
Relationships are strengthened as we provide additional insights and support against a broader set of risk-related issues and activities, including client fraud and approval optimization, credit settlement risk, anti-money laundering, deployment of Visa Risk Products, the use of third parties and deployment of emerging technologies. (Relationship Management)
Lastly, we strengthen Visa shareholder value by promoting good information flow around strategic, regulatory and other risks to the Visa enterprise, and minimizing audit and compliance concerns.
Principle Responsibilities/Key Results Area
Five core principles provide a foundation for our work in Risk Management.
Market Knowledge: Maintain a heightened awareness of the country/regional business environment, the payment system and other risks to clients operating in each market, and the past and present tactics being deployed to mitigate these risks.
Business Alignment: Align Visa’s risk-related objectives and activities with Visa’s business goals in the same area in order to maximize long-term growth.
Relationship Management: Engage key stakeholders (clients, law enforcement, government, and others) to secure support for Visa’s goals and address identified risks.
Thought Leadership: Differentiate Visa by demonstrating thought leadership to payment system stakeholders on risk issues, pulling from local, regional, and global sources.
Communication: Ensure strong communication and provide marketplace feedback around Visa’s risk-related programs and policies, and other activities.
Strategic Nature, Management Accountability, & Scope
RM teams may produce a wide range of deliverables for issuer and acquirer clients, merchants, Visa management and others:
Market Knowledge
Monitor local risk-related trends and developments (e.g., fraud schemes and trends, relevant regulatory changes).
Analyse information to identify insights and highlight opportunities to improve security and reduce fraud to maximize business growth.
Business Alignment
Support Visa’s country-specific/regional business goals by executing in-country initiatives and conducting client/industry engagement.
Develop and execute a Country Risk Plan (CRP) that supports the risk priorities and business drivers of Visa and the country update the CRP at least twice per year, with a view at least 12 months towards the future.
Align Risk Management activities with Sales engagement methodology and process.
Promote Visa Risk Products to differentiate Visa from the competition and domestic payment systems
Relationship Management
Tier clients to prioritize and structure engagements to focus on the clients with the greatest potential to improve their fraud and risk performance, and in line with Visa’s key business relationships.
Drive risk engagement and provide focus to mid-market clients, fintechs, merchants and emerging payment stakeholder
Develop and execute a client engagement plan and materials to help clients optimize fraud performance determine type and frequency of engagements
Maintain a list/database of key internal and external client contacts and a client engagement calendar.
Develop and execute a constructive engagement plan for external payment system stakeholders (law enforcement, government, etc.).
Maintain a list of key external stakeholder contacts.
Write and distribute meeting notes (including meeting participants, insights and action items) for key engagements/meetings and track progress on action items.
Summarize key Risk Services activities for Visa senior management – weekly, monthly and as needed identify key wins, hot issues and other major developments.
Work closely with the business to further build strong partnerships with the government and support implementation of payments digitization projects within the geography
Thought Leadership Orchestrate client meetings (e.g., sub-regional Risk Executive Councils, meetings) and industry forums (Risk Summits) of payment system stakeholders (e.g., clients, law enforcement, regulators, industry participants) to drive greater awareness and support for Visa’s payment system risk strategy. Differentiate Visa as an electronic payments leader by providing clients and other stakeholders with value-added insights, best practices, conduct onsite market fraud prevention seminars (or webinars) and educational materials. Differentiate Visa, in coordination with Corporate Relations, via media messages on our Risk Strategy and services. Positively influence regulations and risk/security-related practices to ensure a strong payment ecosystem, and a growth environment for Visa, its client and the industry. As required, create and drive Payment Security Roadmaps to address emerging risks for key markets within the sub-region
Communication Document and share Risk activities, insights and successes via clear and concise executive-level reporting and other communications. Ensure consistent messaging to align risk communications with business priorities and strategies. Provide feedback from client and other interactions with internal SMEs, with a focus on making Visa’s risk-related programs, policies and frameworks more impactful. Relay any intelligence of an enterprise risk nature to the appropriate local and global ERM staff, so that information may be incorporated and shared across geographies.
Decision Making & Complexity The RM Director is responsible for all countries within the East Africa cluster Identify emerging fraud trends and propose countermeasures within the sub-region Work closely with clients to address their risk priorities and support their risk strategies Determine key Value-added risk services (VAS) through solutions, projects and other initiatives
Financial & Organizational Scope
The Director Risk Management does not have staff management responsibilities.
The RM Director may manage a financial year T&E and meeting budget under the guidance and within the cost center of the Head of Risk for Sub Saharan Africa Sub-Region.
Reporting Relationship
The Risk Management Director reports to the Head of Risk for the Sub-Saharan Africa Sub-Region.
Key Competencies Ability to communicate effectively at Senior level within Visa and externally. Ability to work in a team and to develop cross-functional working relationships. Ability to create a risk management vision, develop an understanding of the initiatives to drive towards that vision and to prioritize activities to successful implement initiatives. Ability to speak at national conferences and at local seminars and workshops.
Key Performance Indicators
Projects and initiatives – delivered to approved plan and as per target KPIs
Performance feedback from clients, law enforcement, Visa country management and Risk leadership
Compliance to risk management plans
Communications – client and media testimonials
Fraud rate and secure authentication trends in markets managed
Qualifications
At least 10 years risk management / payments experience gained through consumer banking, technology and or card operations
Degree qualified, post-graduate qualifications preferred
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