Business Development & Underwriting Supervisor – Retail Health Customer Service Officer – Mombasa

Job Description

To manage the smooth functioning of the Retail team by leading the team (monitoring quality and quantity of workflow, training, developing and motivating staff, routing and streamlining work, and assisting staff with difficult queries), thus achieving the set targets and objective for the Retail business 
To assess and determine terms for Retail business risks presented within set standards of service in a manner to ensure quality selection of risks and timely service

KEY TASKS AND RESPONSIBILITIES

Management of the Distribution Channels to ensure;
Increase in the number of the distribution channel partners
Attain product revenue targets
Ensure profitability of the relevant product at appropriate cost levels
Provide Training support for the distribution channel partners
Ensure effective internal controls, policies and procedures are in place
Determine acceptability of risks, monitor and review terms based on risk profile
Managing an efficient sales cycle (sales pipeline) and value-based service cycle through use of Product bundling to drive the business goals
Define markets for the Nairobi Retail Business distribution channels for the Retail products
Ensure that proper management of accurate, quality and timely business reports and use these to compile channel reports
Manage Workflow distribution, allocation and prioritizing
Staff administration – Supervise, training and mentor staff on technical matters
Review and approve underwriting policy documents, renewal notices and cancellation refunds
Coordinate issuance of renewal notices and follow up of clients to ensure retention
Monitor cash & carry policy to ensure that all premiums are paid upfront
Manage IPF business in liaison with the finance team
Monitor service standards to ensure high quality customer service is delivered
Manage & Attend Client, Intermediary and Branch meetings
Resolve client enquiries, ensure timely completion of investigations/resolution
Preparation of management Reports & CRM Adoption
Systems Enhancement-Continuously review the effectiveness of workflow systems and recommend enhancement
Quality Assurance- Perform regular quality checks and take appropriate corrective action
Maintain effective business relationships to ensure effective delivery of service

SKILLS AND COMPETENCIES

Entrepreneurial Spirit
Market Awareness
Ownership & Commitment
Customer Focus
Excellent communication & interpersonal skills.  
Time management & Negotiation skills
Business Planning & Implementation

KNOWLEDGE & EXPERIENCE 

Technical Knowledge
At least 3 years’ experience

QUALIFICATIONS 

A business-related degree from recognized university
Professional insurance certificates/ diplomas/ advanced diploma

Closing date: 04 April 2022

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