Responsibilities
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and highest level of guest satisfaction at all times
Ensuring that all team members have the necessary resources available to exceed guest expectations
Consistently seeking ideas for enhancing the Fairmont Gold product and services
Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
Tracking and forecasting daily, weekly and monthly Fairmont Gold occupancy
Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
Handle Fairmont Gold guest concerns in relations to the areas and react quickly, logging, following up and bringing to full resolution
Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on initiative to provide five star service
Balance operational, administrative and Colleague needs
Lead the operation of the Fairmont Gold arrival and departures experience.
Involvement with training, development and performance management of all Fairmont Gold Attendants
Participating in recruitment and training of new Fairmont Gold Attendants
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Purchasing Coordinator
Are you organised, passionate and ready to grab this opportunity to join our Procurement team of professionals who turn moments into memories for our guests and colleagues everyday? COME AS YOU ARE AND SHARE YOUR TALENT!
What Is In It For You
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What You Will Be Doing
Reporting to the Purchasing Officer, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, engaging and friendly service
You’ll arrange requisitions for stock replacement
You’ll receive, classify, store, take care of, distribute, request and take inventory of food & beverage, materials, supplies and equipment
You’ll arrange lists of excess or outdated items
You’ll Keep storage facilities, loading docks, materials and supplies in a neat and orderly fashion.
You’ll oversee the loading, unloading and executing of delivery trucks.
You’ll load and unload at the point of pick-up, delivery or distribution when necessary.
You’ll pack, unpack, count, weigh, and measure materials, supplies and equipment upon receipt.
You’ll check materials received against invoices and notes breakage and discrepancies in quantity or quality.
Your Experience And Skills Include
You’ve had several years of professional experience in purchasing, ideally at a hotel or catering facility, and speak English fluently
You’ll bring a positive attitude, service orientation and team spirit to your job, so that you can give your colleagues optimal support in negotiating the maze of figures
You can inspire colleagues, and you have good self-management skills
You’re a doer – and even if you do it wrong sometimes, you openly admit it
You’re not just bringing your abilities, but also your character
You’re computer literate and must have experience with MS Office and FMC
Service minded, with attention to quality
A thorough and organized approach
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