What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service to all internal and external guests/contracts
Lead and supervise the day-to-day operation of the department to ensure service standards are followed
Handle Guest concerns and react quickly, logging and notifying the proper areas
Actively participate in daily briefing, daily warm up and department meetings
Ensure all colleagues are informed daily about priorities in the department
Establish and maintain constructive, supportive and professional colleague relationship
Working knowledge of financial reporting structures (budgets, labor, productivity, revenue, expenses)
Responsible for the recruitment, training and ongoing performance management of all Laundry/Valet colleagues
Assist in balancing operational, administrative and Colleague needs
Report necessary maintenance items in a timely manner and maintain open communication with Engineering team
Follow departmental policies and procedures
Follow all safety and sanitation policies
Other duties as assigned
Your experience and skills include:
Adhere to Fairmont Grooming Guidelines
Proficient in English (verbal & written) essential
High school diploma or equivalent preferred
Minimum 1 year experience in a supervisory capacity in a hotel
Housekeeping or Laundry environment
Proven training skills
Experience with Hotel Property Management System, Micros
Fidelio desirable
Proactive with a meticulous eye for detail
Strong organizational, supervisory and communication skills
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
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