About the position
To ensure that motor claims settlements are timely and professionally concluded and always ensure compliance with the company claims management philosophy as well as the claims procedures manual.
Duties and Responsibilities:
Timely registration of motor claims and acknowledgment
Make an appropriate reserve amount in the system for each claim
Follow up on the claim documentation from insured/intermediaries.
Appoint external assessors and follow up on the report
Advice and seek approval on technical matters as regards motor claims.
Receive and act on instructions revived from the head of the department and the executive.
Supervise motor claims staff
Ensure claims procedures and policies are followed
Receive and allocate mails.
Allocate work to service providers and monitor service providers’ performance
Correspondences with clients, advocates, garages, spare part dealers, third parties, and any other party as regards motor claims.
Revise reserves
Recommend and approve payments
Attend to clients and resolve complaints
Appoint investigators where necessary
Liaise with underwriting department to minimize losses
Coordinate supply of spares. Resolve recurring problems as regards the supply of spare parts.
Job Holder Specifications
Knowledge, Skills, and Abilities
Good interpersonal and supervisory skills
Good analytical and negotiation skills
Knowledge in insurance products and services
Comprehensive knowledge in claims management/handling
Excellent analytical, communication, and customer handling skills
Credentials and Experience
Degree in Automotive or Mechanical Engineering or Actuarial Science
ASCII Holder
Over 5 years experience in the claims department at the supervisory level
Apply via :
www.gainsuranceltd.com
