Public Partnerships Manager Clinical Helpdesk Agent General Helpdesk Agent

Job purpose
The purpose of this position will be to establish and maintain relationships with the County Ministry of Health with a focus on county health executive leadership and the county health management teams. This position will ensure relationships between JH and county health management teams are maintained leading to smooth implementation of JH interventions in the county.
Duties and responsibilities
Strengthen Jacaranda Health County Engagement

Establish and maintain working relationships with County Health Management Teams (CHMT) ensuring that JH remains a priority partner to the county leadership
Engage and maintain close relationships with county executive leadership to facilitate county support on policy and budget issues
Maintain close contact with the CHMTs and keep abreast with county maternal health priorities and needs and communicate back to internal stakeholders 
Conduct county level annual needs assessment to identify priority areas of interventions for Jacaranda Health
Maintain effective and regular communication with the county leadership ensuring that county requests are prioritized and addressed comprehensively
Lead and facilitate JH engagement with the counties ensuring that counties commit to cost share in the implementation of JH programs

Increase Jacaranda Health Visibility at the county level

Identify and present JH at county health platforms relating to maternal and newborn health issues and position JH as the maternal health lead partner
Collaborate with counties/CHMT and convene JH specific progress review meetings to ensure that the county leadership is kept up to date with program progress and impact of program interventions
Put measures in place to ensure that JH regularly reports (Monthly, quarterly, and biannually) to the county on the progress of program implementation and that the proposed action points in the reports are actioned by the county and JH 
Attend and present JH in county level meetings such as TWGs, AWP planning meetings and stakeholder forums
Identify county innovative communication channels through which JH progress, impact and support can be communicated.

Provide Program Support 

Lead the initial engagement with new counties, establish county buy in, entry meetings and agreement between counties and JH
Provide linkage between JH programs at the county level and the CHMT and the county health executive leadership
Provide guidance to the programs teams in adapting and implementing JH programs to respond to specific county priorities and county requests
Identify and address county leadership challenges to ensure that there is seamless implementation of Jacaranda Health programs in counties.
Engage with CHMT to plan for joint supportive supervision visits ensuring that the implementation of JH solutions is as per county quality standards 
Identify potential risks to JH and its programs because of JH partnership with counties and propose risk mitigation strategies
Identify potential private partners JH can partner with in specific counties to drive cost-share and reduce on duplication of efforts

Qualifications

Bachelor’s degree in Health-related field, Business Administration, Public Relations, or any other related fields
A master’s degree or professional certification in relevant field will be an added advantage

Relevant Experience

A minimum of 9 years’ experience in implementing county level programs
Experience in implementing public sector programs and working closely with health management teams
Experience in establishing and maintaining partnerships with county health officials

Technical Competencies

Understanding of the devolved health function
Strategic thinking
Conflict Resolution
Problem identification and resolution
Documentation and technical writing skills

Behavioral Competencies

Strong Customer Service Orientation 
Ability to Drive Change and foster Innovation
Results Focused with ability to achieve and sustain results
Planning and Organizing
Take Responsibility, initiate tasks and follow them to completion
Influence Decisions and Actions for multiple stakeholders    
Communicate and Share Information in an effective manner with both internal and external customers
Build Strong and working relationships
Understand internal and external client perspectives

Contract Period
This position is expected to be a contract of 12 months (renewable)

go to method of application »

Use the link(s) below to apply on company website.  Interested candidates should send their applications to jhslcareers@jacarandahealth.orgNo hard copies required or accepted. Due to the volume of applications, only shortlisted candidates will be contacted.

Apply via :

jhslcareers@jacarandahealth.org