What you will do
Ensure the reception area is well managed aligned with the departmental service level agreement;
Receive clients and visitors and notify relevant department/staff member in a timely manner;
Effectively handle client queries at the reception and channel them to the relevant department/staff;
Keep an updated register of all letters, cheques and parcels received through the reception;
Handle the switchboard professionally;
Dispatch parcels in a timely manner through courier;
Manage the newspapers and newspaper subscription for all eligible staff;
Operate the franking machine and ensure timely franking of letters;
Manage the administration emails and alert the business on any email that requires their attention; and
Effectively and efficiently manage travel/ticketing.
Qualifications
A Bachelor’s degree in Business Administration or related field.
A Diploma in Front Office management is an added advantage.
Good analytical and organization skills.
Excellent communication skills, both written and verbal.
Be a Kenyan citizen or eligible to work in Kenya.
Additional Information
Key Performance Areas
Strategic Impact – Independently assists team to deliver services within defined strategic objectives.
Budgets / Profitability – Effectively uses time, equipment and resources.
Development/ growth of team – Actively work to address identified technical skills.
Behavioural competencies
Effective interpersonal and relationship building skills;
Strong client delivery focus;
Adaptable, managing change and ambiguity with ease; and
Sound problem-solving ability.
Technical Competencies
Sound business acumen;
Focus on quality and risk; and
Well-developed computer user skills.
Your role as a leader
At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
Leadership Capabilities
Living our Purpose – Identifies and embraces our purpose and values and puts these into practice in their professional life.
Influence – Builds relationships and communicates effectively in order to positively influence peers and other stakeholders.
Performance drive – Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results.
Strategic direction – Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities.
Talent development – Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
Why Deloitte?
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.
Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value difference, and embrace people with diverse backgrounds, experiences, abilities and thinking styles.
Our purpose
Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. #Makinganimpactthatmatters
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