As a telesales team lead for ILARA HEALTH you will be responsible for the performance of each individual on your team who will report directly to you. Their performance is target based and we have a zero tolerance policy for underperformance – there is no grey area in our sales team, individuals must meet or exceed targets. It is that simple! It will be your responsibility to monitor, manage, coach and keep each individual on your team accountable for what it is they need to achieve on a daily basis.
You must be a supportive accountability partner and constant coach for each individual on your team.
Duties & Responsibilities
Daily coaching and feedback
Spend at least 5 hours a week with each individual on your team. During this time you will be coaching them and giving them live feedback on their pitch and ensuring they are working their accounts efficiently. This feedback needs to be documented and shared with the Regional Sales Manager daily.
Daily KPI management
Ensure individual daily KPI’s are met and entered correctly into the CRM
Daily end of day meetings
Run evening calls with your team to discuss the day using the data in the CRM as a reference
Morning reporting
Daily morning call with the Regional Sales Manager to report on the previous day and discuss plans for the day
1 on 1s
Conduct weekly 1 on 1’s with each individual on your team
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