About the job
As restaurant hostess, primary responsibility is to greet and seat all guests that dine in the restaurant. In addition to this task hostess must be highly visible at all times and be ready to provide any assistance to guests as requested or required.
What is in it for you?
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
Demonstrates Fairmont’s Service Plus Standards in all interactions
To report on duty punctually, in full uniform according to appearance and grooming standards
To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Mount Kenya Safari club.
To consistently offer professional, friendly and warm service
To demonstrate a complete understanding of Restaurants’ Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
To follow all of safety and sanitation policies when handling food and beverage
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant
Follows Hotel’s telephone etiquette standards
Follows Occupational Health & Safety regulations
Reports suspicious people, parcels, and behaviors to Security
Ensures adherence to Fairmont’s Code of Ethics
Your Experience And Skills Include
Certificate in food and beverage.
A minimum of 2 years’ experience.
Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Must be flexible in terms of working hours.
Must be computer literate
Your Team And Working Environment
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
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