CUSTOMER SERVICE INTERN
Are you passionate in customer service??!! Join our growing and exciting team. Reporting tthe Customer Service Manager, you will be responsible for:
Duties and Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly tcustomer inquiries.
Handle all helpdesk data entry tasks including calling engineers tget reports for attended calls
Follow up and ensure booking and/or quotation of items requested or raised from all engineer related calls
Handle all support services data entry tasks related tthe contract dashboard, meter report and machine registry
Create, manage, update and maintain the contract dashboard, meter report for all billable equipment and the machine registry for all equipment including new projects
Act as helpdesk or customer support representative while one of them is away by:
Receiving client call and assisting where required
Booking and assigning calls tengineers
Support related tasks including
Calling clients for service review on engineer attended calls
Transcribe client meeting minutes for filing and sharing with clients
Contribute tthe customer service improvement by ensuring tracking and closure of all open issues by doing follow ups and escalating issues in good time while communicating tthe client on the progress
Drive initiatives and collaboration with the Service Manager for the support and achievements of business strategies and goals
Contract Drafting and Follow ups
Undertake any other duties as assigned
Qualifications
Certificate or Diploma in relevant field, a Professional qualification will be an added advantage
Previous attachment or internship in a similar position, preferably in the IT /Technology industry
Good organizational skills, customer relation and interpersonal skills
Goal and result oriented
Able tmeet set timelines and deadlines
Excellent communication and presentation skills
Ability twork under pressure
Trustworthy and Honest
High level of integrity
Team player
If you meet these criteria, we’d like thear from you. Send your application (CV and cover letter) by 24th February 2022 thr@xrxtechnologies.co.ke
Apply via :
thr@xrxtechnologies.co.ke
