What you’ll be doing:
Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of Booking.com’s business
Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed
Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)
Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners
Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritise
Help identifying new potential partner leads and pass these leads on for further follow up
Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer
Support the organisation of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio
What you’ll bring:
Strong and engaging communication skills
Solution oriented and results driven
Ability to influence partners over the phone to implement suggestions;
Strong work ethic; self-directed and resourceful
Proactive, flexible and capable of working independently as well as working in a team
Ability to prioritise own workload and efficiently manage their time
Eye for accuracy and ability to be analytical
Language: Amharic & English, written and verbal
In return, we’ll provide:
A performance-based company with competitive salary and bonuses
A great platform for learning and development
The opportunity to work with some of the brightest minds from all over the planet
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