Ref No: KNDC/15/2022
Basic Salary Scale: Ksh 60,000- 110,000 p.m
Terms of Service: 1 Year Contract, Renewable Subject to Satisfactory Performance
Grade: 6
Job Specification
Duties and responsibilities
Develop, plan, provide, function, and control the IT services offered to customers;
First point of contact to address and resolve service requests raised by the customers;
Dealing with incoming faults in a professional, courteous manner over the phone and via email;
Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures;
Conducting full and through diagnostics with end users to enable first point of contact fault resolution;
Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate;
Managing faults through their entire lifecycle and proactively keeping the customer informed of progress;
Diagnosing and resolving problems to the customers satisfaction;
Maintain and develop own knowledge and skills to assist with first time fault resolution;
Identify and escalate repeat issues or service risks into service management teams;
Ensuring solutions, workarounds to incidents and problems resolved are maintained in the appropriate repositories;
Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.
Person Specification
For appointment to this grade, a candidate must have: –
Minimum of two (2) years’ experience will be an added advantage;
Bachelor’s Degree in Computer Engineering, Computer Science, or any other equivalent qualifications from a recognized institution;
Relevant Professional qualifications such as ITIL, Desktop Support Specialist HCIA- Storage, HCIA- Cloud, CISCO, CCNA, Networking Essentials, CompTIA-A+, or higher
Hands-on experience in one or more of the following cloud platform; Cloud Foundry, OpenShift, Huawei, AWS Web Services, Microsoft Azure, Google App Engine, Heroku, IoT Edge, or other PaaS technologies; Operating systems; KoTDA applications.
Duty Station: Konza Technopolis
go to method of application »
NB: Kindly note Interested applicants should send their Applications to info@hcbskenya.comSee the full description on Konza Technopolis Development Authority WebsiteKnow more about Konza Technopolis Development Authority salaries HERE
Apply via :
info@hcbskenya.com
