Responsibilities:
Analyze taskers’ work output against guidelines/standards and providing feedback
Coaching taskers and helping them improve on their weaknesses
Providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching
Compiling and sending daily, weekly and monthly quality reports and send to the Quality Analyst Supervisor and other relevant stakeholders
Collaborating with Operations to ensure that best standards are revised and updated where need be
Providing feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings
Maintaining an up-to-date record of individual taskers’ quality performance for use in performance reviews
Requirements:
Great attention to detail
Excellent communication and feedback skills
Planning and organization skills
Strong interpersonal skills
Reporting and analysis skills
Conflict prevention and resolution skills
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Use the link(s) below to apply on company website.
Apply via :
africaai.teamtailor.com
