We are looking for a Microsoft Billing Specialist that will be responsible for a large volume of invoices and processing of supplier/vendor/OEM payments. The role will be extremely important for establishing and upholding our brand as we strive to continue to innovate industry standards and enhance service levels. Our back-office support is integral to successful business operations and as such, we look for individuals that have high levels of accuracy as it relates to billing. Performs routine licensing work that includes receiving and reviewing licenses, permits and registration applications, ensuring compliance with applicable policies, codes, and statutes. Communicates with internal and external customers approving and/or disapproving applications and licenses.
Works under moderate supervision with latitude for the use of initiative and independent judgment.
Key Description
Reviews all invoices for appropriate documentation and approval prior to payment
Maintain all accounts payable reports, spreadsheets, and corporate accounts payable files
Aid vendors by answering inquiries via phone and email
Responsible for ensuring that the purchase order or contract amounts match the quotes that are obtained from the Success Outcome Staff on a per job basis
All documents are submitted with invoice based on customer requirements
Monitor License Renewal Cycles for all customers and ensure reminders are sent prior to Renewal
Monitor Microsoft Azure Consumption for all customers and ensure monthly consumption tallies with customers payment
Timely respond to customer inquiries regarding billing or request for invoices
Reporting to management of orders missing critical documents or issues that arise
Maintaining statistical information on invoice timing.
Send Weekly reports to Line Manager
Assist with oversight of our expense system, perform necessary audits, and provide customer support relating to expenses
Work with staff on month-end closings. Including various account reconciliations, depreciation or account analysis assigned
Resolve issues pertaining to bills and/or charges
Work in collaboration with the sales and finance team to ensure accurate invoicing to the customer
Perform administrative duties as needed
Build strong relationships with new and existing customers
Daily upkeep of billing platform
Read and manage billing information from multiple sources
Assist with Azure Subscription Billing information transfer
Perform other duties as assigned
Ensure CPOR and PAL for all new customers are injected as at when due.
Advanced problem-solving skills, i.e., an ability to adapt existing approaches and create innovative solutions to highly complex problems
Job Specification
Proven experience in high volume complex billing
Strong interpersonal and communication skills as well as the ability to maintain professionalism under pressure
Expert project management and organizational skills
Accuracy and attention to detail
Advance computer skills (Word, Excel and various project management websites)
3-5 years invoice processing in a high-volume business with customer individual requirements.
Organizational skills and willingness to assume accountability for timely invoicing and submissions
Strong oral and written communication skills with the ability to work collaboratively with cross- functional teams and across all levels
Strong data entry skills with a focus on speed and accuracy
Proficient computer skills
Excellent problem-solving skills with a focus on customer satisfaction
Strong organization skills with the ability to juggle competing tasks
Excellent mathematical skills
Ability to work in a fast-paced, ever changing office environment
4-year degree from an accredited university
Ability to work successfully and professionally in a team environment.
Self-motivated and focused to complete tasks with limited supervision and instruction.
Strong organizational and time management skills—able to meet weekly goals.
Detail oriented, accurate and possesses analytical capabilities.
High level of interpersonal communication skills—oral and written.
Effective at demonstrating good judgment and initiative to make sound business decisions based on multiple data sources.
Ability to communicate, establish credibility and influence change within all levels of the organization.
Hard working, reliable, and personable.
Prior billing experience in a Microsoft Direct CSP Partner environment is a plus
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