Key Responsibilities/ Duties / Tasks
Managerial / Supervisory Responsibilities
Preparation, compilation, analysis and review of divisional strategies (Divisional PC, Corporate plan, Board PC, CG’s PC, ICT Strategy) and strategic reports (Team one reporting, Board Responses and other special Reports)
Coordinate preparation of divisional Performance Contracts, alignment, approval, signing and uploading to iSupport within set timelines.
Prepare the divisional appraisal (monthly, quarterly and annual) together with the evidence file within the set timelines.
Facilitate implementation of the work plans for the following corporate initiatives in the department: Audit, Integrity, QMS and Risk Management.
Develop and maintain Departmental executive performance dashboard
Follow up/ ensure provision of written responses to all audit/ QMS issues by all audited Sections within set timeline after issues are communicated by IAD following audits.
Coordinate annual satisfaction survey and monitor implementation of recommendations from past TA&D satisfaction survey
Initiate and monitor implementation process of annual review of procedure manuals/ processes for all Sections
Operational Responsibilities / Tasks
Assist in the preparation of the TI&D Deputy Commissioner’s meeting agendas, taking minutes, circulating minutes and follow-up on matters arising/ agreed at meetings
Monitoring and reporting on the Divisional work plan
Monitor the divisions compliance with agreed SLAs
Monitor utilization of allocated budget and implement the Corporate Support Services operations annual procurement plan
Maintain the Departmental Meeting planner/ calendar/ scheduler and monitor the schedules
Implement measures put in place in monitoring and evaluation of turnaround time of the cross cutting initiatives
Day-to-day operations as may be assigned by Manager – Operations
Job Dimensions:
Financial Responsibility
Responsible for the development, management and monitoring of the TI&D’s Operations office budget and Annual procurement plan.
Responsibility for Physical Assets
Responsible for the TI&D Operations office equipment, departmental boardroom & fixtures, Office computers, laptops, projectors and related equipment.
Decision Making / Job Influence
Operational Decisions
Working Conditions
Work performed in both office and remote settings.
Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
Bachelor’s degree in business, ICT or related field from a recognized institution.
Professional Qualifications / Membership to professional bodies
Professional qualification(s) in Management, Finance, Human Resources, ICT, or any other related field
Previous relevant work experience required.
A minimum of three (3) years’ working experience in corporate management operations in a large public or private organization
Functional Skills, Behavioral Competencies/Attributes:
Ability to pay attention to details and work under minimum supervision for long hours within constraints
Resilient, focused, results oriented and a team player
Strong interpersonal, written and oral communication skills
Good prioritization skills and flexible enough to adapt plans
Awareness of the organization’s goals and objectives
Performance Driven in handling demanding tasks
Decision making skills
Be honest and of high integrity.
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