JOB DESCRIPTION
This position is responsible for analyzing, vetting and processing insurance claims to the satisfaction of clients in accordance with policy terms and conditions.
The holder of this position will also analyze damages to determine consistency, interpret policies and negotiate payment solutions with different service providers. He/ She will provide exemplary customer service whilst ensuring compliance with IRA regulations.
KEY PRIMARY RESPONSIBILITIES
Providing advice on making a claim and the processes involved
Processing new insurance claims notifications
Collecting accurate information and documents to proceed with a claim
Analyzing a claim made by a policymaker
Monitoring the progress of a claim
Investigating potentially fraudulent claims
Ensuring fair settlement of a valid claim
Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals
Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
Handling any complaints associated with a claim
Seeking legal recovery of monies paid out
Maintaining good broker relations
Ensuring that claim costs are kept to the bare minimum
Adhering to legal requirements, industry regulations and customer quality standards set by the company
ACADEMIC QUALIFICATIONS
Bachelor’s degree from a recognized University.
JOB SKILLS AND REQUIREMENTS
Exceptional communicational and interpersonal skills.
Being resourceful, energetic, driven, structured, and displaying a strong desire to take initiative.
Ability to work well under pressure and meet strict deadline.
Strong analytical skills.
Teamwork & initiative – maintains a positive and harmonious attitude in the work environment; relates well with co-workers and team members; co-operates and supports colleagues.
Maintains a normal work load and efficient schedule;
Manages time efficiently and effectively.
PROFESSIONAL QUALIFICATIONS
Diploma in Insurance
EXPERIENCE
At least 5 years’ relevant experience
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Send mail to recruitment@apollo.co.ke
Apply via :
recruitment@apollo.co.ke
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