Purpose Statement
Be our main point of contact for both our walk-in and online customers while providing excellent customer service. Be always friendly and polite to customers by providing positive customer experience.
Position Description
Main Outputs and Responsibilities for This Position
Greet customers with a smile and take the customer’s order, thank, and invite them back when they are leaving.
Provide menu options to the customer while upselling.
Processing both online and cash orders correctly into the system, issue receipts and ensure correct Change is given to the customer.
Answer customer queries about the menu.
Clear the table after customer is done eating.
Ensure that customers are given the correct order and in a timely manner.
Adhere to the companies’ uniform & customer service policy.
Be always friendly and polite to customers by providing positive customer experience.
Making sure the FOH is always neat & clean.
Keeping the counter and front equipment clean.
Keeping the display fridge clean and filled at all times according to the brands planogram.
Ensuring take away and online orders are correctly packed with all necessary condiments and dispatched to the rightful customers.
Maintain confidentiality regarding recipes, Sales and any financial policies and not to discuss them with non-company associates.
Performing stock issues and audits during opening, ongoing and at closing of every shift.
Job Evaluation Criteria
Formal Education
Diploma/certificate in a hospitality and tourism management/food production.
Experience
Minimum of 1-year relevant working experience
Competencies
Knowledge and Skills
knowledge of planning and forecasting
effective communications skills and interpersonal skills
excellent customer service skills
computer literacy
problem solver
planning and organizing
customer service focus
teamwork
agile
high performance
high energy level
ability to work under pressure with accuracy
living the famous brands core beliefs
Growth – we are passionate about challenging, developing and growing our people, brands and partners
Quality- we provide outstanding products and unsurpassed service that, together, deliver premium value to our customers
Innovation- we encourage our employees to develop new ideas – whatever their job area – put a strong focus on supporting our partners, and supporting cross-cultural and cross-functional exchanges
Speed – we bring a sense of urgency to the timeous meeting of realistic deadlines
Agility -we embrace change and adapt to evolving market conditions, while delivering with ease, in order to stay ahead of our competitors
Integrity – we build trust by doing the right thing, even when no one is watching
Humility- we stay humble, carry ourselves with a quiet confidence, and treat others the same way that we want to be treated
Interested and qualified candidates should forward their CV to: david.njoroge@famousbrands.co.za using the position as subject of email.
Apply via :
david.njoroge@famousbrands.co.za
