Responsibilities
Set and achieve the various targets within the operations department line with the company strategy
Be responsible to supervise and support the team leaders for both Travel and Tours in their daily activities
Regularly enhance / improve existing quality checks-system to ensure timely responses, efficiency and sufficient quotations based on deals and minimize errors
Responsible for all travel-related requirements, which are to be carried out in a proficient manner and in accordance with company procedures, standards and client specific service level agreement (SLA), key performance indicators (KPI) and travel policy
Liaise with the Sales and Marketing Department ( KAM) to ensure 95% of client retention.
Lead and develop teams in delivering and achieving the SLAs defined for the operations team, in accordance with company standards while optimizing performance.
Keep abreast Industry development / market intelligence
Organize and facilitate training sessions for both new knowledge and fill in gaps identifies in service delivery
Hold regular departmental review meetings to ensure a good working environment within the operations department
Liaise with the HR department to ensure all staff within the department are competent and highly skilled for effective service delivery
Qualifications and Requirements
Bachelor’s degree in travel and tourism / Administration or related field
At least seven ( 7 ) ears of direct supervision of front-line travel
Expertise with the Galileo/Amadeus GDS platform and web fares
Knowledge of Amadeus/Galileo Scriptwriting, TRAMS Interface experience, Client Base Plus development, integration and deployment for leisure or corporate travel, automated ticket-based ticketing, and tracking system – will be ab advantage
Certification in IATA or GDS training – will be an advantage
Good financial understanding of budget and reports within a department
Good leadership skills and knowledge in people management
Quick thinker in decision making skills and conflict management
Good understanding of customer service skills
General understanding of KPI used in the travel industry
If your background, experience and competencies match the above specifications please send a cover letter, your updated and detailed CV ONLY to careers@ke.fcm.travel to reach us not later than Tuesday, 21st December 2021
Apply via :
careers@ke.fcm.trav
