Reporting To: Head of SME & Commercial
Overall Job Purpose
The Relationship Manager – SME will be responsible for selling Liabilities and Assets in order to grow the Branch Business
Principle Accountabilities
Ensure growth of the branch asset & liability books and profitability by working with and directing the branch sales team on activations, portfolio management, strategy adoption, customer visits and sales activities in general.
Monitor Non performing loans and manage the same.
Setting up the branch business development strategy in line with company strategy and preparation of relevant reports to monitor and review performance.
Ensure optimum team productivity and identify training needs of the team.
Cross selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.Maintaining customer relations by regular contact to ensure customer satisfaction business continuity.
To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
To analyze loan applications by interviewing the customers.
To identify customers borrowing needs by interviewing so as to ensure selling of the right products
Minimum Qualifications, Knowledge and Experience
A Business related degree
3 years in Banking Industry
Key Competencies and Skills
Selling skills
Analytical skills
Negotiation skills
Supervisory skills
IT Skills
Report writing
Communication skills
Product knowledge
Team Work
Listening skill
Application Deadline
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