Main duties and responsibilities:
Identify and underwrite profitable accounts under direction and guidance from the Chief Underwriting Officer in accordance with AIG’s standards, policies and procedures. Support the SME department by acquiring and retaining profitable business as well as correcting unprofitable policies, within underwriting authority. Manage portfolio of assigned accounts, ensuring efficient document workflow in line with operational procedures
Maintain and grow relationships with brokers in cooperation with Branch Management and the Business Development Manager.
Ensure superior service at all times and adherence to underwriting authority and AIG processes.
Core duties:
Technical Underwriting
Underwrite business within underwriting authority through risk assessment process which includes consideration of loss control, claims history and all other appropriate risk management factors.
Play an active role in the development and negotiation and sign off of large programs by motivating limits and policy structures where referral is required.
Prove technical underwriting guidance to junior underwriters as directed by Chief Underwriting Officer.
Ensure adherence with all underwriting guidelines, referrals and SME processes.
Portfolio Management
Manage allocated portfolio accounts in profitable and sustainable growth, constantly assessing overall performance of the portfolio and make recommendations for adjustments to the Chief Underwriting Officer as needed.
Provide accurate estimates and reports as required
Business Development and Retention
Keep abreast of market changes and trends
Proactively engage with BDM’s and branch managers to provide technical support for branch business development initiatives
Seek opportunities to improve synergies and participate in cross-sell initiatives with other profit Centres
Develop and maintain strong personal and professional relationships with clients and brokers
Represent AIG on industry bodies and professional associations and organizations
Business Operations
Adhere to internal SLA’s to ensure operational efficiency and achievement of agreed customer service standards
Expense control
Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes
Audit and Compliance
Ensure adherence to audit requirements
Ensure adherence to underwriting authority
Ensure adherence to regulatory and compliance requirements
Ensure that requests follow standard processes and that processing is in line with all with product and business rules as per standard operating procedures as well as adhere to all company policies and procedures at all times
Customer Service
Liaise with clients, brokers and other business partners professionally and proactively with a passion for service and aiming at all times to improving customer satisfaction and loyalty to the AIG brand
Receive, acknowledge, coordinate and track requests from clients, brokers and other business partners owning the end to end customer process
Ensure all requests are processed within if not ahead of agreed service levels escalating as required to ensure service and quality levels are maintained at all times.
Work in partnership with internal business units to ensure all requests are processed efficiently and accuracy within agreed service levels with minimum or no rework.
Have a complete understanding of all AIG products to answer queries relating to products and services but never offering advice.
Ensure errors, issues and other service failures are escalated promptly so resolved quickly and requests and processed within agreed service level.
Keep clients, brokers and other business partners appropriately and updated managing their expectations at all times
Manage client, broker and other business partner complaints resolving complaints if not immediately within 24 hours
Understands policy administration procedures to accurately process broker submission requests
Teamwork
Work as part of a team ensuring that service levels are maintained across the unit and no backlogs develop
Work as part of the SME team constantly providing feedback and striving for more innovative efficient ways of working and improving the customer experience on an ongoing basis by listening to and understanding customers needs
Skills and Competencies:
Optimising Work Processes
Is committed to working efficiently and continuous enhancement of work processes
Customer Focus
Is dedicated to meeting the expectations and requirements of the AIG customer
Peer Relationships
Can solve problems with peers with a minimum of noise and seen as a team player that is cooperative
Drives for Results
Can be counted on to exceed goals successfully
Workload Management
Follows processes and workflows for standard service requests
Business and Product Knowledge
Understands product features and how they impact service response and transactions
Able to adhere to applicable service procedures and guidelines as determined by business
Understands and complies with relevant insurance laws and regulations that impact customer policies and service requests
Customer Responsiveness:
Understands how to review, analyse and respond to individual requests or “cases” as they are received
Able to respond in a professional manner to enquiries, focusing on root causes and / or the big picture for the individual request
Qualification & Knowledge:
Minimum Qualifications
Matric
FAIS compliant
RE 5 Certification (or in process of acquiring)
Additional Insurance Qualification (preferred)
Significant Underwriting experience in commercial underwriting
Knowledge
Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features
Excellent knowledge on Microsoft Office (Excel, Word, PowerPoint, Access)
Short Term Insurance knowledge
Advance Knowledge of underwriting concepts, practices and procedures for commercial lines business
Strong working knowledge of tracking methodologies and systems
Proficient knowledge of how to apply / operate insurance systems
Strong working knowledge of operational processes and procedures
Working knowledge of key process indicators that effect business results
Experience:
Relevant experience as a commercial underwriter and working in a similar position in a service orientated environment
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its’ policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Apply via :
aig.wd1.myworkdayjobs.com
