The Role
We are looking for a strong, analytical leader to build out Tala’s Operations Analytics vertical to focus on the efficacy and efficiency of Tala’s loan servicing teams and systems.
What you’ll do
Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics
Set and monitor team and individual performance targets for Collections & Customer Service teams based on historical, market and partner team data
Identify anomalous performance in customer service / collections performance, research root causes and propose solutions to optimize team performance
Define framework for assessing optimal mix of internal and external resources
Oversee non-labor variable expenses
What you are
A collaborative self-starter. You’re excited to pursue new initiatives and love to partner with geographical and cross-functional leads to move the business forward
You have the ability to translate insights into action. You not only build models, but you’re able to distill key learnings and use those insights to drive strategic planning and initiatives
A highly innovative problem-solver. You approach a problem from different perspectives and use your holistic understanding of the business to see new opportunities/risks
Strong communicator and an advocate for your business partners
Passionate about social enterprise and find meaning in working to make the world a better place
What you’ll need
5+ years of relevant experience in operations analytics (either sitting in an Operations or Finance organization)
Strong proficiency in Excel required; experience with data analytics languages (e.g. SQL, Python) and/or data visualization tools (e.g. Looker, Amplitude, Tableau) strongly preferred
Strong communication skills with the ability to influence in a global, cross-functional environment
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