Reports to: Case Processing Supervisor
Division: Immigration & Refugee Program+ (IRP+)
Department: Programs
Grade Level: 4 (N), Associate
Primary Purpose:
This position is responsible for applying in-depth USRAP knowledge to process refugee case files in the most efficient manner. The position will either work in Processing Support (Correspondence and Protection units), or will work in Case Processing in either the USCIS Admin Unit or the Medicals and Assurances Unit. The position is required to link identified errors to the overall pipeline, submit data report recommendations, and contribute to the overall case management of the USRAP pipeline, including counselling of refugee applicant in various capacities.
Experience:
Five (5) years of paid work experience is required
Prior paid work experience with CWS Africa is preferred
Skills:
Strong written and verbal English skills
Demonstrated computer skills, especially Microsoft Word, Excel and Outlook
Strong organizational and time management skills
Maintain a high performance standard with attention to detail
Take initiative in the development and completion of projects
Education & Certifications:
Bachelor’s Degree required or four years of paid work experience in lieu of a Bachelor’s degree required.
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