If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
What this job involves –
The Soft Services Manager (Operations) is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements.
In all instances, the Soft Services manager is responsible for working closely with the onsite delivery teams to ensure that:
Full compliance to Environmental Health and Safety regulations is continuously achieved
Services are managed and delivered consistently across the portfolio of sites
Establish relationships with client Site Leads, , Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
Support the resolution of Soft services FM issues at sites under purview, escalating when needed
Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
Drive performance as measured by client’s Key Performance Indicators
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Support in the implementation of short and long-term projects for the client as requested.
Gap Analyses full sites PPM schedule against site assets or existing schedules.
Full understanding of Operational Scope of Works across region
Oversight and support for Operations – providing real support (on-site and remote) to all Soft Services operations managed by JLL
Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
Engage and collaborate with EMEA peer group to build consistency of solution/process across all Services delivered.
Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
Compliance with local Health and Safety regulations
Sound like you? To apply you need to be / have:
Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
Experience of owning facilities contracts and supplier/ contractor management.
Experience of working with quality, environmental and EHS management systems essential
Quality, EHS and environmental related accreditations desirable
Facilities Management industry recognised related qualifications desirable
Educated to degree level or equivalent
Ability to work in collaborative team environment
Vendor/contract management
Decision making / complex problem solving
Excellent verbal & written communication
High level of IT literacy
Strong communication skills
Assertiveness
Practical experience in Soft Services contract delivery
Demonstrate a good working knowledge of soft services
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