We are looking for a Product Owner/Researcher with a minimum of 5 years of work experience. You will be a part of testing and delivering brand new products for the trade ecosystem in collaboration with Trademark East Africa, government agencies in East Africa and the IOTA Foundation.
As the Product Owner/Researcher, you will be the primary end-user advocate, applying a strong understanding of UX methodologies and best practices to produce digital experiences which delight and inspire diverse audiences. The role of a Product Owner/Researcher is broad and you will operate across several key phases from Discovery, Define and Design to Implementation, Test and Deploy.
We are building and testing the use of blockchain technology to support traders in East Africa to reach global markets by digitizing and simplifying the interactions with governments and border agencies.
The team will include 7 people plus support from teams in TradeMark East Africa and within the IOTA Foundation. Multiple test pilots are now being planned for rollout. In order to help scale this growth, as the Product Owner/researcher, the responsibility is two-fold:
Support discovery processes for research and onboarding of new stakeholders to map user journeys & stakeholder needs for each pilot.
Continuous test and validation to improve the experience of using the TLIP application (Trade Logistics Information Pipeline).
You will work with senior designers in the IOTA Foundation for professional feedback, support and input. In collaboration with Trademark East Africa, we will engage new sectors (tea, coffee, fish, textiles etc) as well as government institutions to continuously map their collaboration and trading processes. This includes trade certificates, data exchange and other official approvals needed for exporting to overseas markets. Alongside the technical teams we are designing and transitioning processes into digital journeys to improve the EAC region’s global competitiveness. Thus, you will have a critical role to ensure we fully understand and deliver high-quality services for all involved stakeholders in export/import processes.
The position is initially based on a 12-month contract with an opportunity for extension. The role is open to candidates in Kenya, Uganda, Rwanda or Tanzania. The candidate will be expected to work remotely and must be open to travel in the region for meetings and workshops.
Tasks
Lead the stakeholder engagement for specific areas of work including requirements gathering, stakeholder validation, user testing and engagement and validation with other work-streams
Review and prioritise user requirements, often across complex, diverse audience types, cross referenced with business critical objectives and goals, demonstrating sensitivity to a wide variety of factors
Plan and facilitate effective workshops from workshop planning and design, through user engagement and facilitation to results and translating outputs into materials that improve the UX of a project
Research will include building questionnaires, document workshop interventions and compile conclusions into reports
Facilitate and document workshops with stakeholders across the East Africa region to map their business processes including their pains/gains/expectations of a fully digital service for export/import processes
Collaborate with the UI and graphic team to produce storyboards, scenarios, flowcharts and wireframes, turning them into fully-fledged UI designs.
Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
Work closely with development teams to ensure that design specifications are implemented
Support the project team in any other organisational-wide efforts when required
Requirements
5+ years of demonstrated experience in creating and implementing product development
Excellent knowledge of UX methodologies and best practices; research, persona creation, needs analysis, site maps, taxonomies, wireframes and prototypes.
A design related degree, or equivalent industry experience
Candidate needs dem
Demonstrable experience with stakeholder management and general understanding of business requirements
A passion for creating fluid products that connect with people
Strong self-management with a friendly approach
Must be able to function as a close collaborator or equally as an individual contributor
Expert proficiency with design and prototyping tools, ideally Figma, in order to integrate with the project team and help deliver your projects
Knowledge of web & mobile platforms, and their capabilities / limitations. HTML, CSS and JS knowledge is a bonus in order to understand the challenges of development.
Excellent communication and organisation skills
High written and spoken proficiency of English
Proven track record of project deliverables
When applying, please provide case-study examples of your work explaining your approach and decision-making as part of the design process.
Benefits
Constant challenges and ability to grow skills
Being part of a growing team in East Africa
Being part of a growing global organisation delivering cutting edge technology to global players
Opportunity to be a high-impact contributor
Work with the best engineers in their field
Freedom in planning – with responsibility for delivering
Casual and fun work environment
The IOTA Foundation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply via :
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