Reporting to the National Operations Manager – CSS, the Planning Officer will support the Cash services operations through ensuring all customer requests and bookings are planned for in the trip sheets and optimizing on the request and allocations of armed police in CIT vehicles by ensuring that are no shortages or excesses.
Responsibilities:
Optimize in resource allocation and ensure efficiency in routing of CIT runs.
Capture all bookings in the diary and acknowledge all mails.
Populate all the service requests in planning/e-viper.
Capture all customers in the trip sheets and ensure adherence to customer’s ETAs.
Ensure timely availability of trip sheets and that no customers are missed out on planning.
Observe vehicle limits in planning and ensure 100% crew rotation on a daily basis
Maintain confidentiality in planning and ensure that there is no compromise to the laid down SOPs.
Enforce G4S Kenya Health and Safety Management systems, ensure deviations are identified and corrected.
Ensure appropriate controls are in place including all necessary safety equipment.
Ideal candidate:
Knowledge and Qualifications
A diploma in Business Management, Customer Service or any other relevant qualification
Experience
2-3 years’ experience in Logistics Planning
Past experience in cash operations is an added advantage.
Strong communication skills and problem solving skills.
Strong planning organizing and analytical skills
Technical Skills
Financial Acumen
Conflict Management
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
Google suite of products
Behavioral Skills – Support
Understanding the organizational environment
Understanding the organization’s goals and objectives
Dealing with changing circumstances
Supporting and working with others
Delivering objectives
Dealing with complexity
Acting professionally
Deliver great customer service
Sharing and co-operating
Behavioural Skills – Management
Awareness of the marketing environment
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating
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