VACANY ADVERTISEMENT
An ICT company dealing in sales and services of office equipment like: – Photocopiers, Printers, Computers, Electronic Tax Registers (ETRs), Document Shredders and computer stationery and accessories.
We wish to recruit the following position:
THE JOB
The suitable candidate will be a competent and motivated Customer Service Representative that can work with little direction to serve as the main point of contact between the company and its customers. The candidate will play a front-line role in resolving customer issues and ensuring customer satisfaction. The candidate will answer questions about products, address complaints, resolve issues and drive customer satisfaction and retention.
Main Tasks and Responsibilities:
Resolve Product or service problem by clarifying the customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Identifying and access customer needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Keep records of customer interaction, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go an extra mile to engage customers
Resolve customer complaints via phone, email or social media
Advise on Company information
Answer questions about warranties or terms of sale
Inform customers of the deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is delivered
QUALIFICATIONS:
The job holder should have the following qualifications:
Bachelor’s degree in Public Relations, BCOM(Marketing) or a relevant field.
2 years of work experience in a customer service role
Proficiency in computer applications
THE RIGHT PERSON FOR THE JOB
The ideal candidate should possess the following skills and competencies.
Good in spoken English.
Excellent communication and organizational skills in the representation of the company.
Excellent customer service
Problem Solving, ability to work effectively in a team environment
A flexible approach to work and the ability to work under pressure
We are offering a competitive remuneration package for the successful candidate
Send CV, Cover letter by 6th November 2021 to info@254officesolutions.com subject heading, as Customer Service Representative.
However, applications will be reviewed as they are received, and qualified candidates called for interview as soon as their CVs are received. Candidates who do not hear from us by this date should consider their applications unsuccessful.
Apply via :
info@254officesolutions.com
