Job Description
To ensure proper management of NKL front office by interacting with both internal and external customers to provide and process information in response to inquiries, concerns and request regarding the organization. The role also manages telephone calls in and out of the organization.
Main activities and task
Handling telephone calls, handling appointments and visitors in a friendly and professional
manner while also being very perceptive and disciplined
Operating and ensuring that the PABX is in good working condition at all time
Maintaining an up to date filing system in the office
Ensuring that the company’s legal licences are up to date
Able to deal with complaints and give accurate information
Ensuring security of office records, equipments and documents
Ensuring reception area is tidy and presentable with all necessary stationary
Receiving sorting registering and distributing incoming mails for the assigned office for actions
Raising sales orders from Company emails and telephone cells
Prepare statistical daily, weekly and monthly reports
Maintain an updated list of internal telephone cells
Ensure security, Occupational safety and Health measures are adhered to atb all times at the
reception
Perform any other duties assigned from time to time
Essential Criteria
Diploma/Degree in Business Related Course,Office Management or Secretarial Studies from a recognised institution typewriting III (50 w.p.m) Computerized document processing III; Business English III/Communications II
KCSE; At least a C in English,Mathematics and any other science related subject
Meticulous, Detailed, proactive with a positive attitude
Basic knowledge of security related matters
Over 3 years Experience in customer service, telephone operations, basic book-keeping,
switchboard and front office managements
Proficiency in English and possess strong communication and organizational skills
Ability to maintain high levels of integrity and handle work related pressure
Able to work independently and as a team
If you are interested in the above position and feel you have the necessary qualifications and experience, send your applications only through email to: hr@norbrook.co.ke. Closing date for receipt of application is 26/10/2021
Apply via :
hr@norbrook.co.ke
