Purpose
The role is accountable for day to day reconciliation of clients’ accounts with the bank statement and suspense account. The role will provide seamless and prompt purchase updates for continuous and better customer experience.
Primary Responsibilities
Follow up on swift resolute of bank channel integration challenges.
Prepare the suspense report and monitor suspense activity
Responding to any queries/complaints on purchases
Confirm disbursement of e-receipts to customers.
Call clients to verify purchase details.
Ensure dispatch of monthly member statements
Follow up and resolve arising member statement issues
Contact new clients to confirm receipt of funds, process flow and product information.
Reconcile and review all cheque details, identifying bounced cheques and inform clients.
Academic Qualification
A minimum of a Bachelor’s degree in Business or in a related field
Professional Qualification
ACCA/CPA/CIFA (Added advantage)
Experience
Up to two (2) years’ relevant experience.
Skills and Competencies
Excellent communication and presentation skills
Self-driven and self-motivated with demonstrated effectiveness.
Ability to solve problems with urgency and accuracy
Demonstrated organized and planning abilities.
Team player and ability to collaborate with other team players
Drive process improvements and solutions.
Can work with minimal supervision and meet deadlines.
go to method of application »
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://cic.co.ke/job–application/ clearly indicating the position being applied for. The application should reach us by close of business before the deadline. Please note only short listed candidates will be contacted.
Apply via :
cic.co.ke
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