Job summary:
The role is primarily responsible for knowledge retention and transfer processes, promoting knowledge sharing culture, awareness programmes, knowledge sharing sessions, communities of practices and knowledge groups in Domestic Taxes Department.
Key responsibilities:
Assist in implementation of the corporate knowledge management strategy and policy in assigned department.
Carry out measures to promote knowledge sharing culture in the department.
Undertake the implementation of knowledge management awareness programme
Organize the knowledge retention and transfer workshops
Manage the process of creation of knowledge transfer teams, knowledge capture sessions and monitor the knowledge transfer members
Support the establishment and maintenance of communities of practice and knowledge groups in department.
Support the creation, collection and publishing of knowledge resources in the department.
Maintain Subject Matter Expert’s database/register.
Liaise with the department on creation and collection of best practices and knowledge sharing success stories for publishing.
Participate in corporate induction programme in liaison with HR and other key stakeholders
Identify participants and organize the knowledge sharing sessions
Academic and Professional qualifications
Undergraduate degree in Knowledge Management, Information Science, communication, Business Management.
Master’s degree is an added advantage.
Membership to a professional body in management or knowledge management.
Relevant work experience required
A minimum of 3 years’ experience in administering
Knowledge Management practices/initiatives/tasks.
Skills required
Good journalistic skills
Excellent communication skills; both written and verbal
Develops high levels of credibility and accountability
Proactive, self-motivated and passionate about the value of KM.
Interpersonal skills and interview skills
Good team work and collaboration skills.
Ability to prioritise and organise workload
Meticulous attention to detail
Ability to multi-task as well as work under pressure
Good customer-service orientation
A person of integrity
Futuristic & goal oriented
Proficiency in Microsoft office
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